Oturan Custom Tone

Introduction

Custom Tone is like a mood detector for our AI. It helps Oturan understand how to answer users questions. Think of it as a guide. For example, if users ask about business or prices or features, the Answer Tone decides if Oturan should give a lot of details or keep it short. It also helps Oturan choose whether to sound formal or casual, making the result more suited to what your users need.

How to Add Custom Tone in Oturan

To add custom tome in Oturan, navigate to Query Configuration. Within this section, you'll find various query types, such as Security Measures and Pricing Plans, which Oturan uses to determine the user's query type and provide relevant answers. Oturan will set a default tone for every type. Under the Custom Data and Custom Tone sections, click on Add beside Custom Tome to open a popup like the one shown below: In this popup, you'll find two selectable buttons: Additional and Enforced.

Selecting Additional means your custom tone will be combined with oturan provided default tone to anser the query.
Selecting Enforced means your provided data becomes the main tone for that specific query type, excluding Oturan default tone.

Enter your tone in the Describe the tone here field and click "Set" to store the tone on our server.